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Support and help

Have actually a concern? See some faq’s right right here, or go to our community

This might be as you are attempting to utilize the home that is smart skill, and Alexa does not recognize the product name.

Try‘Alexa that is asking my devices’. Alexa will appear for the unit name automatically as soon as an hour or so, therefore when you yourself have changed the title of the device don’t forget to ask Alexa to see it once again!

You might struggle if your device name isn’t one in our extensive list when you use our custom Hive skill.

There are about 12,000 unit names that Alexa will recognize. If Alexa is struggling to control yours it may be it isn’t into the database yet. We update this list on a daily basis, but to truly save time we would suggest renaming your unit to at least one associated with 12,000 names Alexa can recognize. You should check this by clicking here (don’t worry, you’ll search the database. You should not see the 12,000 names.)

To alter your unit title

Login to Hive, go to ‘Manage products’ and then click from the unit you need to modify. When you look at the Hive app, faucet from the pencil icon to modify the title. On desktop, click ‘Manage’ into the right regarding the unit. The screen that is next see could have a field it is possible to modify utilizing the unit title in. On both the application and desktop you will see a verification message whenever modification has effectively conserved.

Hive is focused on providing you control, therefore Alexa will usually ask until you have told Alexa exactly which area, light or plug you need to get a grip on.

If you should be unsure whatever they’re called, check out your Hive software or login online. Go right to the ‘Manage products’ screen to see a listing of your entire unit names.

You can control Hive Active Light LED bulbs, and Hive Active Plug smart plugs with Alexa.

For the smart house ability right here’s a handy variety of commands you need to use with Alexa and Hive to manage your property:

Hive Active Heating

( with the title of your thermostat discovered during unit finding. The below examples the thermoregulator is termed ‘heating’)

Alexa, set my heating to 20 levels Alexa, raise the heating Alexa, reduce the heating Alexa, what’s my inside temperature? Alexa, what’s the unit title set to?

Hive Active Light

Alexa, switch on my light Alexa, turn down my light Alexa, brighten my light Alexa, dim my light Alexa, change my light, blue / pink / purple / orange / green / red / yellow Alexa, modification my light white Alexa, set the device title cooler

Hive Active Plug

Alexa, turn my plug on Alexa, turn my plug down

Top Suggestion – Create an Alexa team, such as for instance bed room or Downstairs, and include the s that are device( or sensor(s) to your team. Extra information can be obtained

For the customized Hive skill here’s a handy range of what you could state;

Hive Active Heating

Set the temperature of one’s heating (We presently only help whole quantity level needs)

Alexa, tell Hive to make the heating on Alexa, tell Hive to make the heating on to 20 levels Alexa, tell Hive to make the heating off Alexa, tell Hive to enhance my heating (Presently boosts up to a standard 22 degrees for an hour)

Hive Hot Water Features

Alexa, tell Hive to enhance my warm water (Presently defaults to at least one hour)

Hive Active Light

Alexa, tell Hive to modify my landing light on Alexa, tell Hive to make my family room lamp off

Hive Active Plug

Alexa, tell Hive to show my kettle on Alexa, tell Hive to show my TV down

Chatting to Alexa is simple. Her to control your Hive devices, start by saying “Alexa, tell Hive” or “Alexa, ask Hive to when you want. ”. (Similar to asking your buddy to assist you out.)

We are learning just exactly just how people keep in touch with Alexa, therefore please be substantial together with your feedback. Got an indication? Inform us right right here.

Be in touch with Amazon client solutions. They will be pleased to assist .

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